Operations Supervisor

Waco, TX

Full Time

Manager/Supervisor

Who We Are and What We Do

Legal Monkeys sets the standard for operational excellence for records collection. Personal Injury law firms will hire companies (like us!) to call medical providers to receive medical records and bills on their behalf. By doing so, the life of a case is expedited, which means more money and a faster return to a greater quality of life for clients of the law firm. We strive to foster professional and personal growth within our team. The Operations Supervisor fosters and cultivates our culture every day, for both individuals and our Company. They are a strong finisher, able to see projects through to completion, and have a strong skillset for managing a team.

The Operations Supervisor plays a pivotal role in the success of the records department. This position is responsible for overseeing daily and weekly operations for their assigned team, ensuring tasks are executed efficiently, accurately, and in alignment with department goals. The Supervisor leads by example, managing performance, coaching team members, fostering a positive team culture, and ensures operational excellence.

The Breakdown

Lead, manage, and hold individual team members accountable.
Create daily and weekly operational plans to ensure our clients are fully supported; ensures department goals are successfully achieved.
Develop team members, provide ongoing coaching and conduct regular 1:1 performance meetings.
Recognize and resolve workplace issues promptly, including process inefficiencies and conflict resolutions.
Monitor performance and other trends with direct reports and provide timely feedback.
Administer disciplinary actions and terminations in accordance with Company policy, when necessary.
Identify training needs and collaborate with Operations Leadership Team on individual development and improvement plans.
Receive all escalated records-related issues that Records Specialist and Records Support team members cannot resolve.
Execute core processes and provide recommendations on changes to Director of Operations.
Ensure service is being delivered to the highest quality standard.
Provide regular updates and reports on performance, goal attainment, and any operational challenges to Director of Operations.
Support the Director of Operations in planning and organizing quarterly and monthly activities related to operations, department efficiency, and employee events.
Foster team collaboration and success by being a champion of culture.
Conduct interviews and make hiring recommendations.
Attend quarterly plannings and complete department goals.
Other duties as assigned.

Qualifications & Required Competencies

Education. Bachelor's degree required, or equivalent combination of education and related experience required.
Experience. 3-5 years of experience in a supervisory or leadership role. Prior experience with EOS operating system preferred, but not required.
Problem-Solving: Ability to identify issues and implement solutions. Excellent analytical and problem-solving skills.
People-Centered Leadership. A natural relationship-builder who enjoys mentoring, supporting, and developing others. Ability to create a culture of trust, accountability, and team unity.
Ownership & Strategic Mindset. Takes full responsibility and accountability for assigned tasks and outcomes. Works independently and strategically aligns team efforts with organizational goals.
Problem-Solving: Ability to identify issues and implement solutions. Excellent analytical and problem-solving skills.
Organization & Planning: Strong time management and goal-setting skills. Helps team prioritize effectively and has the ability to manage multiple priorities to meet deadlines.
Communication & Emotional Intelligence: Excellent verbal and written communication skills. Ability to influence and motivate team to accomplish goals. Ability to grow in facilitation of communication, such as hosting and leading team meetings and ability to give and receive constructive feedback to both the team and individuals, to move the department forward positively. Skilled at creating a positive, focused team environment.
Learning & Growth Mindset: Seeks out learning opportunities for individual growth and encourages skill-building across the team.

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Operations Supervisor

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